Frequently Asked Questions
When will my order ship?
Our products usually – ship within 2-5 BUSINESS days (M-F & does not include weekends or holidays) However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
My order shipped, when will it get to my house!?
All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 2-5 business days. Orders outside the USA can take 7-21 business days.
VANATEI COSMETICS REFUND POLICY
We select each and every product with you in mind, if you decide you are not satisfied with the product, we have a 30 Day Store Credit Policy, if customer would like store credit, she/he is responsible for shipping the item back for store credit. Soon as item is returned, store credit is issued immediately.
Once order is placed, it cannot be canceled, it must be received and then returned back to us.
Merchandise should be sent in it’s original packaging, customer is responsible for shipping fees. Have questions? We would love to talk with you! Email us @ VanateiCosmetics@gmail.com
All marked down items are final sale.
Why Isn’t My Promo Code Working?
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes typically cannot be combined. There may also be a restriction that’s causing your code not to work, so double check the fine print (some codes only work for first-time customers or your code may have expired).
My package was marked as delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
It looks like you charged me twice for my order. Help!
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Why do you spell Vanatei instead of Vanity?
Well, because the word itself represents, you, and YOU should be unique, and so should it's spelling.
Where can I purchase your products?
Our products are sold exclusively in cyber land on VanateiCosmetics.com . We currently do not sell wholesale.
What countries do you ship to?
We Now Ship World Wide! Please be aware that depending on your country’s regulations, International orders may be subject to additional duty fees.
How are shipping rates calculated?
Shipping within the United States is free for Orders over $14 being shipped within the US.