VANATEI COSMETICS REFUND POLICY
We select each and every product with you in mind, if you decide you are not satisfied with the product, we have a 30 Day Store Credit Policy, if customer would like store credit, she/he is responsible for shipping the item back for store credit. Soon as item is returned, store credit is issued immediately.
Once order is placed, it cannot be canceled, it must be received and then returned back to us.
Merchandise should be sent in it’s original packaging, customer is responsible for shipping fees. Have questions? We would love to talk with you! Email us @ VanateiCosmetics@gmail.com
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.